Council Mission
Ensure that all the statutory duties including the services are delivered in accordance with the ever-changing expectations of both the authorities and the citizens.
Council Vision
To be a Local Authority achieving excellence in whatever it undertakes whilst being a close partner to all stakeholders.
Council Values
The Council adheres to the following values and basic principles which guarantee success:
- EXCELLENCE: We will do our best within our financial means and with the human resources available to achieve excellence in our service delivery.
- EFFICIENCY: We will strive to optimise our resources so that they are used in an efficient manner in order to accomplish our statutory duties.
- INTEGRITY: We will act with integrity in all our dealings with our Stakeholders. COURTESY We will act with courtesy in our relationship with the citizens, our employees, our suppliers and other stakeholders.
- TEAMWORK: We will work as a team and believe that the citizens are part of the network.
- QUALITY & INNOVATION: We will never stop improving the quality of our services and endeavor to innovate for the benefit of the citizens of the town.
- COMMITMENT: The Municipal Council undertakes to serve the citizens of the town without any discrimination.
Council Objectives
- Offer quality services.
- Relate effectively and courteously with all stakeholders.
- Improve the corporate image of the Municipal Council.
- Achieve a balanced financial situation year-in, year-out.
- Attend to all complaints recorded through our Information and Service Centre/ Citizen Support Portal (CSU) or otherwise and keep the complainants informed of the outcome.
- Ensure fairness in all decisions taken.
- Show transparency in rules, procedures, schemes and grievances.